Refund policy

Last updated: September 8, 2026

Return and refund policy

Because Rezzet food is a perishable product, we do not accept physical returns of food after it has been shipped. Please do not send food back unless Rezzet gives you written instructions.

Inspect your order as soon as it arrives. If a pouch is damaged, leaking, swollen, missing, incorrect or appears unsafe to use, contact us at hello@rezzet.ca within 48 hours of delivery. Include your order number and clear photos of the pouch, packaging, lot or best-before information, and the issue. We may ask for additional details.

If we confirm a problem with an item, we will replace the affected item or refund its purchase price to the original payment method. We will not ask you to return food unless required for a specific investigation.

Cancellations
You may request cancellation by contacting hello@rezzet.ca before your order enters processing. Once an order has entered processing or has shipped, it cannot be cancelled except as required by applicable law. If we approve a cancellation before processing, the refund will be issued to the original payment method.

Refunds
Approved refunds are issued within 10 business days. Your bank or card issuer may need additional time to post the refund. If you have not received an approved refund after 15 business days, contact hello@rezzet.ca.

Incorrect address or missed delivery
Please verify your delivery address before checkout. We are not responsible for loss, damage or additional shipping costs caused by an incorrect address entered by the customer, missed delivery instructions or a package left in an unsafe location, except where required by applicable law.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Questions
For questions about returns, product quality or refunds, contact us at hello@rezzet.ca.